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FAQ

How do I care for my RECOVER item?

In order to keep your RECOVER item looking its best, hand wash and flat dry only. Do not use bleach or abrasive cleansers. Do not iron.

What is my size?

All RECOVER styles are One Size- really! We have engineered our fabrication to “recover” back to its original form when taken off, no matter your body shape.

Where does RECOVER come from?

RECOVER is proudly Made in the U.S.A.We ship all orders from our warehouse in Miami, FL.

When will my order be shipped?

You will receive an email confirmation once your order has been placed and received.

Your order will be shipped 1-2 business days from the date placed. Orders received after 4p on a Friday will begin processing on the following Monday. Holidays are excluded.

Our business hours are 9am-6pm Monday-Friday EST.

What forms of payment are accepted?

We currently accept American Express, Visa, MasterCard, and Discover.

What are your taxes?

Sales Tax will be charged where applicable.

How are shipping rates calculated?

Orders between $0-$49 ship for a flat rate of $6 for USA and $10 for Canada. Orders OVER $50 ship for a flat rate of $10 for USA, and $15 for Canada. Expedited Shipping rates are determined directly thru UPS and cannot be adjusted.

Factors include: weight of package, shipping address, fuel costs, and insurance.

Do you ship to P.O./APO/FPO/DPO boxes?

Due to regulations placed by UPS, we cannot ship to any P.O./APO/FPO/DPO Box addresses 

What is the Return/Exchange Policy?

ALL SALES FINAL. NO RETURNS.

 

INCORRECT ORDERS/DAMAGES RECEIVED:

In the rare and unusual case you receive a wrong or damaged item, please notify us.

We provide a replacement immediately.

Where do I ship my return or exchange?

All returns and exchanges must be sent to:

RECOVER
Attn: Website Sales

3300 NW 41ST Street

Miami, FL 33142

When will my credit card be refunded?

A refund will be processed within 2-3 business days once RECOVER receives your item(s). A credit will be issued in the original form of payment. Please allow 5-10 business days for this to reflect on your bank statement.

Forgot your password or email address used?

Give us a call or email if you should need assistance with your login information.

305-232-9504 Phone
info@recoverdesigns.com